When booking a vehicle at Five Star Chauffeur Service, it is understood that you have read and agreed to our terms and conditions.
All prices include tolls where applicable and are GST inclusive.
All bookings outside the Melbourne metropolitan area will be charged base to base e.g.; Melbourne to Albury 4 hour journey, 8 hours total will be charged.
Baby seats, capsules and boosters incur a charge of $15 each.
If any part of a booking falls between 11pm and 5am, a 20% surcharge is applicable.
Major event days incur a 50% surcharge.
Clients generally manage their own interstate bookings, however if required, our office can organize this on your behalf for a booking fee (15% of trip cost.)
Wedding bookings attract a minimum two hour charge
When making a booking with an indeterminate collection time, the minimum charge will be 4 hours.
Less than 2 hours gap between booking and collection e.g., 1.30pm booking with return at 3pm will be considered 'on hold' and will be billed at an hourly rate.
An 8 hour minimum charge applies to bookings for vehicles required for a full day where times are not provided.
A 12 hour minimum charge applies for bookings where the chauffeur cannot return to base and overnight accommodation is required. Accommodation fees will be quoted and be the responsibility of the client.
Waiting time at Melbourne Airport from flight landing time is as follows: International flights waiting time first 60 minutes will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate and parking fees.
All other collection waiting times- first 10 minutes waiting time will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate
24 hours notice for cancellations or 3 hours notice for changes required otherwise full charges applies
For tall other trips, a minimum 2 hours cancellation notice is required, otherwise full trip charge applies.
Late changes must be notified with at least 2 hours notice, otherwise cancellation charges or waiting times will be charged.
No notice of change or no shows- full trip charge applies.
Any variation of direct journey not advised at time of booking, such as extra collections, preferred routes and stops as requested by client will incur extra charges by our hourly or kilometer rate, whichever the greater or as determined by the chauffeur.
Local laws do not permit smoking in commercial passenger vehicles.
At the time of booking, clients should always ensure the following information is correct and they have allowed sufficient travel time.
Five Star Chauffeur Service is not responsible for any cost incurred by the client (missed flights etc) associated with reorganizing travel arrangements.
Information required includes:
The clients and/or agent are responsible for the cost to clean or repair any damage to a vehicle caused by them as well as any subsequent loss of income.
Payment becomes due when transport is complete. We accept all major credit cards, cab charge or cash. Cheques may only be accepted with approval at time of booking.
A 50% non refundable deposit may be required to secure certain bookings.
A late payment fee of 2% per month will be charged on all overdue accounts with any recovery costs passed onto the defaulting party.
We offer a 30 day account facility with the security of a credit card.
If a booking is cancelled within 12 hours of booking time full cancellation is charged.
If a booking is cancelled on special occasions like Spring Carnival, Australian Gran Prix, AFL Grand Final, Weddings etc full charge will apply.
It's preferable to receive all bookings via email - firstname.lastname@example.org
However, if booking is for same or next day please, phone the office to have your booking confirmed