Terms & Conditions
Terms and Condition
When booking a vehicle at Five Star Chauffeur Service, it is understood that you have read and agreed to our terms and conditions.
All prices include tolls where applicable and are GST inclusive.
All bookings outside the Melbourne metropolitan area will be charged base to base e.g.; Melbourne to Albury 4 hour journey, 8 hours total will be charged.
Baby seats, capsules and boosters incur a charge of $15 each.
If any part of a booking falls between 11pm and 5am, a 20% surcharge is applicable.
Major event days incur a 50% surcharge.
Wedding bookings attract a minimum two hour charge
Waiting Time
Waiting time at Melbourne Airport from flight landing time is as follows: International flights waiting time first 60 minutes will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate and parking fees.
All other collection waiting times- first 10 minutes waiting time will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate
Cancellations/Late Changes
A minimum 2 hours cancellation notice is required, otherwise full trip charge applies.
Late changes must be notified with at least 2 hours notice, otherwise cancellation charges or waiting times will be charged.
No notice of change or no shows- full trip charge applies
Extras
Any variation of direct journey not advised at time of booking, such as extra collections, preferred routes and stops as requested by client will incur extra charges by our hourly or kilometer rate, whichever the greater or as determined by the chauffeur.
Booking Conditions
Local laws do not permit smoking in commercial passenger vehicles.
At the time of booking, clients should always ensure the following information is correct and they have allowed sufficient travel time.
Five Star Chauffeur Service is not responsible for any cost incurred by the client (missed flights etc) associated with reorganizing travel arrangements.
Information required includes:
Date and time of booking
Passengers name & number of passengers
Pick up address and flight no’s if applicable
Destination address
Mobile telephone number
The clients and/or agent are responsible for the cost to clean or repair any damage to a vehicle caused by them as well as any subsequent loss of income.
Service may be refused if:
- Clients are intoxicated, disorderly or behaving in an aggressive/offensive manner.
- The number of passengers exceeds the legal seating capacity of the vehicle.
- Clients and/or agent have not requested or correctly advised appropriate child restraints where legally required.
- Payment has not cleared or accounts are in arrears.
- Luggage exceeds vehicle capacity or impacts passenger/chauffeur safety. The responsibility remains with the client and/or agent to provide accurate information regarding luggage to be carried so appropriate vehicle/s can be booked. The vehicle will not be permitted to depart with an open boot/trunk or doors to cater for excess luggage. Clients will be advised to book an additional vehicle or taxi before departing.
Payment Terms
Payment becomes due when transport is complete. We accept all major credit cards, cab charge or cash. Cheques may only be accepted with approval at time of booking.
A 50% non refundable deposit may be required to secure certain bookings.
A late payment fee of 2% per month will be charged on all overdue accounts with any recovery costs passed onto the defaulting party.
Accounts
We offer a 30 day account facility with the security of a credit card.
Bookings
If a booking is cancelled within 12 hours of booking time full cancellation is charged.
If a booking is cancelled on special occasions like Spring Carnival, Australian Gran Prix, AFL Grand Final, Weddings etc full charge will apply.
It’s preferable to receive all bookings via email – info@fivestarchauffeur.com.au
However, if booking is for same or next day please, phone the office to have your booking confirmed